Corporate Travel Consultant（Japanese-Speaker）
Singapore Conversational Japanese (JLPT N3)
Conversational Japanese (JLPT N3) required (Handling travel reservations and enquiries from Japanese-speaking corporate customers.)
Japanese corporate travel agency · Singapore (Central)
Salary: SGD 3,500 – 5,000 / month
Arrange business travel for corporate clients at a Japanese travel company in central Singapore. The company provides travel services that connect Japan with the world, with a strong focus on corporate and B2B travel; its services include flight arrangements, hotel bookings and basic visa application support. The core of the role is handling business travel reservations and enquiries on GDS platforms. You will also plan detailed itineraries and give appropriate travel advice and arrangements, build and maintain client relationships including account management, and enter travel data accurately into reservation and mid-office systems for global reporting. After-hours customer support is needed occasionally; it is infrequent and an additional allowance is paid. The company is looking for at least three years as a corporate travel consultant including GDS ticketing, a strong customer service mindset with clear, professional communication, and the ability to work in a fast-paced, team-oriented environment. You should also be comfortable engaging directly with corporate clients and supporting them with a sales-oriented approach. Supervisory or managerial experience and Mandarin are advantages. Working conditions are as follows. Hours: Monday to Friday, 9:00am to 6:00pm Leave: 14 days annual leave rising by one day a year, 14 days medical leave, and special leave for birthdays, compassionate reasons and more Bonus: AWS and a variable bonus After-hours support: infrequent, with an additional allowance Eligibility: Singapore Citizens and Permanent Residents (no work pass sponsorship)
Responsibilities
- Handle business travel reservations using GDS platforms
- Respond to enquiries about reservations and travel
- Plan detailed itineraries
- Provide appropriate travel advice and arrangements
- Build and maintain strong client relationships
- Manage client accounts
- Enter travel data accurately into reservation and mid-office systems for global reporting
- Provide occasional after-hours customer support (additional allowance paid)
Requirements
- Singapore Citizens or Permanent Residents (no work pass sponsorship)
- Conversational Japanese, to communicate with Japanese-speaking customers
- Business-level English, spoken and written
- 3+ years as a corporate travel consultant, including GDS ticketing
- A strong customer service mindset and clear, professional communication
- Able to work effectively in a fast-paced, team-oriented environment
- Comfortable engaging directly with corporate clients and supporting them with a sales-oriented approach
- Supervisory or managerial experience (advantage)
- Mandarin (advantage)