Export Customer Service / Airfreight（Japanese-Speaker）
Singapore Business-level Japanese (JLPT N1–N2)
Business-level Japanese (JLPT N1–N2) required (Direct communication with Japanese-speaking customers by phone and email, including written booking and shipment updates.)
Japanese freight forwarding company · Singapore (South-East)
Salary: SGD 3,500 – 4,500 / month
Handle export customer service for the airfreight desk of a Japanese freight forwarding company in the south-east of Singapore, responding to bookings with flight details within an hour and keeping customers updated on shipment status. You will check export documentation for compliance, apply export permits and customs processes, and keep airfreight rates current. The role runs Monday to Friday with alternate Saturday mornings, and overtime is paid.
Responsibilities
- Respond to customer bookings with flight details within one hour
- Check export documentation for compliance
- Apply export permits and customs processes
- Monitor onboard status and report irregularities
- Keep airfreight rates accurate and up to date
- Submit monthly customer reports on time
Requirements
- Singapore Citizens or Permanent Residents (no work pass sponsorship)
- Business-level Japanese, spoken and written
- 2+ years of experience in the same field
- Proficient in Microsoft Excel, especially VLOOKUP
- Minimum O-Level or N-Level
- Able to work alternate Saturday mornings