Export Customer Service / Airfreight（Japanese-Speaker）
Singapore Business-level Japanese (JLPT N1–N2)
Business-level Japanese (JLPT N1–N2) required (Direct communication with Japanese-speaking customers by phone and email, including written booking and shipment updates.)
Japanese freight forwarding company · Singapore (South-East)
Salary: SGD 3,500 – 4,500 / month
Handle export customer service for air freight at a Japanese freight forwarding company in south-eastern Singapore. You will deal directly with customers and provide friendly, reliable service. After receiving a booking you will send the flight details to the customer within the stipulated time of one hour, check export document compliance when processing export work orders, and apply for the correct export permits and other export customs processes on time. You will monitor onboard status without fail and inform customers of any irregularity. You will answer calls promptly and communicate with related departments such as operations, warehouse, traffic and planning. You will make sure the air freight rates applied are correct and up to date, keep track of new changes and requirements from airlines and government authorities, and submit monthly customer reports on time. Working conditions are as follows. Hours: Monday to Friday 9:00am to 5:30pm, and alternate Saturdays 9:00am to 1:00pm Bonus: AWS Overtime: overtime pay Eligibility: Singapore Citizens and Permanent Residents (no work pass sponsorship)
Responsibilities
- Deal directly with customers and provide friendly, reliable service
- Send flight details to customers within the stipulated time (one hour) after receiving a booking
- Check export document compliance when processing export work orders
- Apply for the correct export permits and other export customs processes on time
- Answer calls promptly
- Monitor onboard status without fail and inform customers of any irregularity
- Communicate with related departments such as operations, warehouse, traffic and planning
- Make sure the air freight rates applied are correct and up to date
- Keep up to date with new changes and requirements from airlines and government authorities
- Submit monthly customer reports on time
Requirements
- Singapore Citizens or Permanent Residents (no work pass sponsorship)
- Japanese at JLPT N1 level or equivalent, spoken and written, to communicate with Japanese-speaking customers
- 2+ years of experience in the same industry or field
- Proficient in Microsoft Excel, especially VLOOKUP
- Minimum O-Level or N-Level